Package N' Go

A Comprehensive Guide to Your Customer Journey - Package N’Go

A Comprehensive Guide to Your Customer Journey with Package N’ Go

Customer Journey

Are you searching for a packaging supplier who can provide premium shipping and delivery services? Look no further! This blog post is your ultimate Customer Journey guide to the entire process of ordering, customizing, producing and delivering. We’ll explain Customer Journey each stage in detail so that you don’t miss out on any vital steps when it comes to your new product packaging.

From considering how to ship your packaging in an cost-effective way through exploring expected timescales, order quantities and artwork designs – this blog post has it all. So if you want to know exactly how the whole Customer Journey procedure works from end-to-end then be sure to read on and learn more about every component involved!

At our company, we recognize the significance of trust and assurance when it comes to making purchases. That’s why offering free samples is a cornerstone of our approach, as we believe it is a fair and ethical method that allows customers to personally experience and evaluate the quality of our products. By providing these complimentary samples, we are confirming our commitment to transparency and fostering a professional relationship based on trust with our clients.


We want you, as our valued customer, to be well-informed and satisfied with your investment, ensuring that what you’re acquiring meets your expectations and is truly worth your hard-earned money. Let our free samples be the first step in building a long-lasting, reliable partnership that prioritizes your confidence and satisfaction above all.


At our packaging company, we pride ourselves on providing fully-customizable solutions to meet your unique requirements. To ensure the best fit for your product, we kindly ask that you provide us with detailed information such as the size of your product, which will aid us in determining the ideal box dimensions.

Additionally, let us know if you require tailored inserts for extra protection or organization, as well as any specific packaging designs you have in mind. Our team of experts will also need to know your preferences when it comes to binding, thickness of the corrugated sheet, grammage, and materials to be used in crafting your premium boxes.

At Package N’ Go, we want your products to be presented in the very best light and that is why we are eager to create special packaging solutions tailored to your every need. If there is an exact box shape you have in mind, or any other special requirements, we encourage you to share them with us without hesitation.

When we are informed of all your requirements comprehensively, it can help us develop packaging options and exceed expectations accordingly. We understand the importance of customising a container that packages your product beautifully, so let us work together in creating the most suitable solution!

Once we’ve taken on board your full requirements, the next step is to begin creating the die cut template. It comes alive with pictures and can be pushed even farther into a three dimensional representation – ideal for providing you with an accurate visual representation of the design.

Each individual part can be adjusted to ensure premium phone customisations based on your exact needs, should you have an issue or desire any changes. Once bespoke alterations are agreed, we’ll make sure translation from concept to product is seamless, before bringing it into full production for timely delivery.

Customer Journey

If you’re curious to see how your custom boxes will look before we produce them in bulk, we can provide several custom samples for you. But it won’t be free of charge. We understand that you want to experience top quality and assurance when it comes to product packaging — if the attention put into a prototype is anything to go by, imagine how your products can sparkle with their official home!

Make sure to note this — digital samples might not turn out the same quality as the final version that produce in bulk. As such, they are to be considered examples only, serving as reference points.

If you are happy with the box sample you customize, what you need to know is that the final finished packaging will exceed your expectation. By trusting in our process, that final packaging which awaits is sure to happily surprise! Learn to let a leap of faith lead towards seeing those astonishing ordered arrivals.

The art of crafting exquisite packaging involves a meticulous production process that varies depending on the complexity and style of the box. Despite the assortment of box styles available, the foundation of production comprises four integral steps: printing, composite, die-cutting, and box cutting and making.

Rigid boxes, known for their sturdiness and elegance, require additional stages, including grooving and wrapping. These supplementary steps make the construction of rigid boxes more intricate than their counterparts, which consequently leads to a higher price point. As a result, choosing rigid boxes as your preferred packaging style not only showcases the value and sophistication of your product but also reflects the elaborate process that ensures a professional, high-quality finish.

At our factory, we have a professional and efficient attitude to ensure a consistent production schedule. For paperboard box, it takes about 12 to 13 days to complete an order of 10,000 units, while for boxes, it takes about 8 to 9 days to complete an order of 20,000 units. Since there is a correlation between production time and delivery time, we recommend that you take these factors into full consideration when ordering your products so that you can plan your time wisely.


1. Packaging

Given the options of three-dimensional or two-dimensional boxes, businesses face the critical decision of selecting between the two. While three-dimensional boxes may have aesthetic appeal or functionality advantages, they tend to occupy a considerable volume, leading to higher shipping costs. As a result, smaller enterprises often find these types of boxes unsuitable due to the financial burden.

Consequently, most companies gravitate towards a more cost-efficient option – the two-dimensional or flat-style boxes. Their compact design allows for optimal utilization of space, effectually reducing shipping expenses. Companies seeking to optimize their operations and maintain profitability must carefully assess their packaging choices, balancing the benefits of both forms to make an informed decision.

Customer Journey

2. Transportation

Transportation plays a crucial role in fulfilling our logistical needs, and understanding the various shipping duration is essential for efficient planning. Sea freight typically takes around 15 days for Southeast Asian countries and 30-40 days for Europe and the Americas. If you’re shipping to Europe, consider railways as an alternative option, as they offer a similar timeline without the constraints of sea routes.

For cargo weighing above 22 kg, air freight provides the fastest delivery time but comes with a hefty price tag. In situations where time permits, it’s highly recommended to opt for more cost-effective shipping methods like sea or rail. Lastly, shipments under 22 kg can use express delivery services such as FedEx or DHL, which have comparable delivery speeds to air freight but can also be quite expensive. Budgeting both time and money wisely will ensure a smooth and hassle-free shipping experience.

3. Customer Service

At our company, we understand the significance of providing top-notch custom packaging for your products, and we endeavor to ensure that your needs are met with utmost satisfaction. If, however, you encounter any problems or concerns after receiving your custom packaging, we encourage you not to hesitate in reaching out to us. Our dedicated customer service team of professionals is ready to provide you with prompt, thorough, and timely responses to address your concerns and work towards a viable solution.

Your satisfaction is our priority, and we are committed to helping you overcome any challenges that may arise with your custom packaging so that your business can continue to thrive with confidence.

A well-designed and captivating packaging is essential in the marketing world; it serves as a powerful tool to propel your business forward and catch the attention of potential customers. Finding a reliable packaging supplier that meets your business needs can be quite the challenge; however, today is the day we acquaint ourselves with each other.

Our company is trusted by reputable brands like Forever 21 and Adore Me, who have experienced great success working with us. You don’t want to miss the opportunity of partnering with a professional packaging supplier that not only understands your requirements but also helps your business thrive.

It’s time to take the next step in transforming your business and making an impression on customers. Start your journey with us today! Let our team design exceptional packaging for you, launch impactful marketing campaigns, and elevate your brand above competitors.

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